Questions?

Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.

Frequently Asked Questions

How does it actually work?

It is designed to target the root of the problem rather than just masking the symptoms. The mechanism is simple and built around proven principles, so it does the heavy lifting for you with minimal effort. You set it up once, use it as directed, and let the design do its job consistently every time. Most customers tell us they wish they had switched sooner once they understood how straightforward it really is.

Why is it worth the price when cheaper options exist?

The real cost is not the sticker price, it is the time, frustration, and money you keep spending on quick fixes that never last. Cheaper versions tend to cut corners on quality, so you end up rebuying within months. We invested in materials and build quality that hold up over the long term, which means you buy once and forget about it. When you add up what the problem is costing you now, this pays for itself quickly.

Is it safe and gentle to use?

Yes. It has been designed with safety as a priority and is suitable for everyday use without harsh side effects. We use quality components and follow recognised standards so you can use it with confidence. If you have a specific medical condition or sensitivity, we always recommend a quick chat with your healthcare professional first, simply for peace of mind. Thousands of customers use it daily without issue.

How often should I use it?

For best results we recommend regular, consistent use as part of your normal routine. Most people find that a short session fits easily into their day without feeling like a chore. Consistency is what drives the results, so the easier it slots into your life, the better it works. You can adjust the frequency to suit your needs, but staying steady is the key.

Who is it best suited for?

It is made for anyone dealing with the frustration of an everyday problem that quick fixes never quite solve. Whether you are new to this or have tried other solutions before, it is designed to be approachable and effective from day one. It shines in real, everyday situations rather than ideal lab conditions, which is exactly where you need it most. If the problem sounds familiar, it was built with you in mind.

Will it fit into a busy lifestyle?

Absolutely. We designed it to work around you, not the other way around. It fits easily into busy schedules, travels well, and does not demand hours of your time. Whether you are juggling work, family, or both, it slots into your routine without disruption. Many of our customers are time-poor and tell us this is one of the few things they actually stick with because it is so simple.

How soon will I see results?

Many customers notice a difference fairly quickly, but honest expectations matter here. Results build with consistent use, and how fast you see them depends on your situation and how regularly you use it. Some feel a change within the first week or two, while others take a little longer to see the full benefit. Stick with it as directed and give it a fair go, because the steady approach is what delivers.

How is this different from cheaper alternatives?

Most budget options look similar on the surface but cut corners where it counts, using lower quality materials that wear out or underperform. DIY fixes often cost more in time and repeat purchases than they save. We focused on the details that actually make a difference to results and durability, so you are not left rebuying or troubleshooting. You are paying for something that works the first time and keeps working.

What is it made of?

It is made from quality, durable materials chosen for safety and longevity. We do not cut corners on the components because they directly affect how well it performs and how long it lasts. Everything meets recognised quality standards, so you can trust what you are bringing into your home. If you would like specific material details for your peace of mind, just reach out and our team will happily walk you through it.

How do I clean and look after it?

Care is simple and low maintenance. A quick wipe or clean as directed keeps it in great shape, and proper storage helps it last even longer. There are no complicated routines or special products required. Looking after it properly means you get the most out of your investment for years, and we include clear care guidance so you always know exactly what to do.

How do I get the best results from it?

The biggest tip is consistency, because steady use beats occasional intense effort every time. Follow the simple usage guidance, avoid rushing the process, and give it time to do its job. A common mistake is expecting overnight miracles and giving up too early, so trust the routine. We include easy instructions to help you maximise your results from the very first use.

Is it covered by a warranty?

Yes. It is backed by our warranty so you are protected against faults and defects. If something is not right, simply contact our team and we will sort out a repair or replacement quickly and without hassle. We stand behind the quality of what we make, which is why we are happy to put that commitment in writing. Your purchase is protected from the moment it arrives.

How long does shipping take?

We ship within 1-2 business days, and you will receive tracking so you can follow your order every step of the way. Standard delivery typically arrives within a few business days depending on your location, and express options are available at checkout if you need it sooner. International orders are welcome and timelines vary by destination. If you ever have a question about your order, our team is quick to respond.

What if it does not work for me?

You are fully covered by our 30-day money-back guarantee, no questions asked. If you are not happy for any reason, simply get in touch within 30 days and we will arrange a refund or replacement. We want you to buy with complete confidence, which is why we take on all the risk. Just reach out to our friendly team and we will look after you, because your satisfaction is what matters most.

Product Questions

What does BareBliss™ make?

BareBliss™ makes simple foot-care essentials that help you get smooth, soft, sandal-ready feet at home. From an electric foot file to nail care and moisturising socks, everything we make is designed to give you that salon-fresh feeling without the salon price.

Do I need all the products?

Not at all, each one works beautifully on its own. That said, they're designed to work together, buff with the file, tidy up with the nail set, and soften with the socks, so many people choose a bundle to cover the whole pamper and save the most.

Are BareBliss™ products easy to use?

Yes. Everything is designed to be simple and fuss-free, so you can pamper your feet in just a few minutes with no complicated routine. Just buff, tidy, and soften whenever it suits you.

Can I send an order as a gift?

Have a special someone who you think needs some of our products in their life? You can ship any BareBliss product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!

Are you stocked in any stores anywhere?

Nope, it’s just us! Our BareBliss products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.

Returns & Exchanges

Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

How long do I have to return the products?

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Can I return my order for a refund?

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Do I have to pay for returns?

We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

How long does it take for my return/exchange to be processed?

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

Payment

How secure is your payment?

All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

Do you have payment plan options?

Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!

How do I use a discount code?

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

I forgot to use my discount code!

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

What currency is the store in?

All pricing for our Australian store is listed in Australian dollars (AUD).

Contact Us

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

I need to cancel or change my order!

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

How do I contact you?

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at EMAIL. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. We also love hearing your BareBliss stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.

Where are you located?

Our BareBliss HQ is located in Brisbane, Queensland. Your BareBliss products start their journey to you from our warehouses in Sydney and Melbourne.

*Please note: Our BareBliss HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.